COVID-19 Update

March 26th, 2020

Dear friends,

Due to Governor Evers ‘safer at home’ edict, we are closing our lobby to the public.

We are open normal hours for business. We are available if you have a sick dog or cat or an emergency.  We are allowed to practice preventative care (i.e. rabies vaccines, puppy/kitten vaccines) to protect animal and human health. We will work you in to our schedule if you need us each day. We ask for your patience, as curbside care does not allow us to be as efficient and rapid as regular practice.

We continue to practice elevated sanitation guidelines as recommended by the CDC to keep us all safe. If you are able to sanitize your pet’s carrier, collar, or leash with an alcohol based product before coming in, we would sure appreciate it.

If you need veterinary care for your pet but you are ill, please call ahead to let us know. We would ask you to send a representative in your place. We will call you by phone to make sure you are kept informed and able to make all necessary decisions.

We are also offering telemedicine to current clients with pets we have previously examined. We are using the Zoom application to video chat or the good ol’ telephone if you prefer. Telemedicine is not preferable to an in person exam but these are not normal times and we want to be available for you.

We will stay in touch by email and on our webpage and Facebook page as things evolve. I speak for everyone at Hill-Dale to say thank you for supporting us, and please stay well.

Mara Seals

March 20, 2020

Dear clients and friends,

Things are changing so fast. The letter posted Monday felt right when it was sent out, but as this pandemic overtakes our way of life, we find we need to adapt as well. With respect for you, and our mutual love of animals, we have updated our policy below.

We are still open and are considered an essential business by the state. If your dog or cat is ill, or has an emergency, we are here to help you.  Call us at (608)356-9433. We continue our elevated protocols for sanitization and well-being for staff and the public. Our preference is to implement curbside assistance for appointments, where we obtain your information over the phone, one of our staff takes your pet from the car to be evaluated inside while you wait outside. If this is not possible, we would prefer only one owner in the exam room with us. If you are sick, please send a representative in your place. We will call you to make sure we have all the information we need.

We are assuming the state will soon issue a shelter in place order very soon. When this happens (or sooner) we will have to shut our lobby to the public. We will remain open for business but will conduct ALL exams either by curbside assistance or telemedicine. We will bring food and medications out to you in the parking lot when you call us. Depending on our day to day schedule, we can arrange local delivery if it isn’t safe for you to come to Hill-Dale.

We continue to ask for your patience while we work through these changes. Please contact us if you have questions.

On a personal note, this week has been particularly heartbreaking. I am sad for all the workers untethered from the ability to earn money, the businesses who like me are wondering if they can stay afloat, my staff who I love and want to protect and keep whole, my clients who I can’t hug when they are suffering. I do not feel sorry for my patients who are happily receiving the benefit of our enforced confinement, give them all a hug for me. Be safe.

Mara Seals

March 16, 2020

To our Clients and Friends;

We are taking seriously our responsibilities to you and your pets during the COVID-19 pandemic. The link below answers what we know about the virus and pets as of today. Stay in touch with us as information will change as we move through the next several weeks.

We are planning to be open regular hours and staffed as we are able.To that end, we have instituted procedures at HillDale to keep you and our staff as safe as possible. Our goal is to stay open and be available to help you, if need us. To that end we are;

  1. Stopping handshaking and maintaining social distance – We will greet you, maintain a discrete distance, “air” elbow bump you, fawn all over your pet, but we won’t touch you otherwise for our mutual benefit.
  2. Washing hands regularly – We are always cleaning and sanitizing, but we have stepped up the frequency. Our computers, credit card terminals, door knobs, shelves, tables, equipment, etc. are wiped before and after each use. We have plenty of gloves, facial tissue and handsanitizer at the front desk for your comfort. Ask us if you need something. Please consider using the tap and pay feature on our credit card terminal when checking out. We are also happy to check you out in the exam room.
  3. Minimizing waiting room time – We will try to get you in a room as soon as possible to limit your exposure to our public areas.
  4. Scheduling drop-off pet visits or parking lot appointments are available – If your pet needs to be seen and you are sick, please send a representative in your place. If you are sick with COVID-19, tell us when you call so we can prepare. If this is not possible, we can accommodate you with drop offs or parking lot appointments. We will come out to the parking lot and take your pet for you. You can stay in the car or go home while we evaluate your pet. We can communicate by phone after the exam. We can also take your credit card information over the phone.
  5. Drive up to pick up medications and food – Call us and we’ll bring food and medications to your car and charge your card over the phone. We can also mail medications to you.
  6. Instituting telemedicine – In certain situations,if you are sick, we may be able to help you over the phone without an in-person exam. This applies only to current clients with pets who have seen us in the last 12 months. Call our number, explain your concern to our client service specialist and we will schedule a phone appointment with one of our doctors. The charge is $50.

We will do our best to help you without bringing the pet in, but please understand that there may be situations where we must examine the pet. You will not be charged an additional exam fee, if this is the case. We will do our best to help you. There may be instances where we can deliver food or medications to you, if we have time/staff available. Sick staff members will stay home to minimize transmission to others. We are hoping that disruptions and wait times will be minimal and ask for your patience. Thank you for trusting us with your pets’ care and please contact us if you have questions.

Mara Seals